Welcome to SweetPuffPipe.com.au (“we”, “us”, “our”).
By accessing or using our website, you agree to the following Terms & Conditions.
Please read them carefully before making a purchase.
If you do not agree with these terms, you should stop using our website immediately.
1. Eligibility & Age Restriction
You must be 18 years or older to use this website or purchase any products.
By placing an order, you confirm that you meet the legal age requirement and that all information you provide is accurate and truthful.
We reserve the right to request proof of age at any time.
2. Compliance With Australian Laws
All products sold on SweetPuffPipe.com.au are intended for legal use only.
Customers are responsible for ensuring that the purchase, possession, and use of our products comply with applicable state and federal laws.
We do not accept liability for misuse or unlawful use of any product.
3. Product Information
We make every effort to ensure that product descriptions, images, and specifications are accurate.
However, minor variations such as colour, size, or design may occur.
All information on our website is provided in good faith, but we cannot guarantee that all details are error-free.
4. Pricing & Payment
All prices are listed in AUD (Australian Dollars) and include GST where applicable.
We reserve the right to update, modify, or correct any price at any time without prior notice.
Payments are processed securely through trusted third-party gateways.
We do not store your credit card details.
5. Orders & Acceptance
When you place an order, you will receive an email confirmation.
This confirmation does not signify acceptance of the order — it indicates that your order has been received.
We reserve the right to:
- Refuse any order
- Cancel suspicious or fraudulent transactions
- Limit quantities per customer
If we cancel an order, you will be notified and refunded promptly.
6. Shipping & Delivery
We ship Australia-wide using trusted courier partners.
Estimated delivery times are provided as guidelines only and may vary due to factors beyond our control.
Once an order has been shipped, responsibility for the package transfers to the customer.
We are not liable for:
- Delays caused by postal services
- Incorrect delivery information provided by the customer
- Lost or stolen parcels after delivery is marked as complete
More details are available in our Shipping Policy.
7. Returns, Refunds & Exchanges
We comply with Australian Consumer Law (ACL).
You are entitled to a refund, replacement, or repair for faulty items.
We do not accept returns for:
- Change of mind
- Incorrect choice
- Used or unclean items (for hygiene reasons)
Full details can be found in our Returns & Refund Policy.
8. Warranty
Products are covered by a limited warranty against manufacturing defects only.
This warranty does not cover damage caused by:
- Improper use
- Accidents
- Lack of maintenance
- Modifications
Claims must include proof of purchase and clear evidence of the defect.
9. User Conduct
You agree not to:
- Misuse our website
- Attempt to interfere with website functionality
- Copy or distribute content without permission
- Use our products for any unlawful purpose
We reserve the right to restrict or deny access to any user in breach of these terms.
10. Intellectual Property
All content on the website — including images, text, graphics, logos, and layout — is the intellectual property of SweetPuffPipe.com.au.
You may not reproduce, distribute, or use any material without written permission.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- Any indirect, incidental, or consequential damages
- Loss of profit or data
- Misuse of products
- Issues arising from third-party services (couriers, payment gateways, etc.)
Your use of our website and products is at your own risk.
12. Privacy & Data Protection
Your privacy is important to us.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.
13. Third-Party Links
Our website may include links to external websites.
We are not responsible for the content, security, or privacy practices of third-party sites.
Use them at your own discretion.
14. Changes to These Terms
We may update these Terms & Conditions at any time.
Continued use of the website after changes are posted constitutes acceptance of the revised terms.
15. Contact Us
For questions, concerns, or support, please contact us:
Sweet Puff Pipe
Email:
Phone:
Address:
