SweetPuffPipe.com.au (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
1.2 Payment Information
We do not store credit card numbers. All payments are processed securely through trusted third-party payment gateways (e.g., Stripe, PayPal, Afterpay, etc.).
1.3 Device & Usage Information
When you visit our site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent
- Referring website
- Cookies and analytics data
This data helps us improve website performance and user experience.
2. How We Collect Your Information
We may collect information through:
- Website forms
- Checkout pages
- Customer support enquiries
- Newsletter sign-ups
- Cookies and analytics tools (such as Google Analytics)
3. How We Use Your Information
We use your information to:
- Process, pack, and deliver your orders
- Communicate with you about orders, support, or account details
- Improve website performance and customer experience
- Prevent fraud and enhance security
- Send marketing emails or promotions (only if you opt-in)
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors
- Shipping and courier partners
- Website hosting providers
- Marketing and analytics tools
- IT service providers
All third parties must handle your information in accordance with privacy laws and only for the purpose for which it was shared.
5. Cookies & Tracking Technologies
We use cookies to:
- Understand website traffic
- Remember your preferences
- Improve website functionality
- Support marketing and personalised content
You can disable cookies through your browser settings, but some features may not work correctly.
6. Storage & Security of Your Information
We take reasonable steps to protect your information from:
- Misuse
- Loss
- Unauthorised access
- Modification
- Disclosure
Your personal data is stored securely using encrypted systems, secure servers, and controlled access.
7. Accessing & Updating Your Information
You have the right to:
- Access your personal information
- Request corrections
- Ask for deletion where applicable
To submit a request, contact us using the details in Section 11.
8. Email Marketing & Communication
You will only receive marketing emails if you have opted in.
You can unsubscribe at any time using the link provided in the email.
Order confirmation, shipping updates, and essential service emails are still sent even if you unsubscribe from marketing.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these third-party sites.
10. Children’s Privacy
Our website is intended for individuals aged 18 and over.
We do not knowingly collect information from anyone under 18.
11. Contact Us
If you have questions about this Privacy Policy or would like to request access or corrections to your information, please contact us:
Sweet Puff Pipe
Email:
Phone:
Address:
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
